Shipping and Returns Policy

PAYMENT AUTHORIZATION

Before processing orders, we may have to verify payment for some orders.

ORDER PROCESSING

After receiving your order, we conduct quality control checks and testing in order to ensure product quality prior to shipment. The average processing time is approximately 4 business days, however, it can also be affected by the item’s stock status.

Shipping

As our goods are dispatched from different warehouses, your order may be shipped in separate packages.

Below are the average shipping times based on the ship-to address:

United States and Canada: 9 – 18 Business Days
United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 10 – 20 Business Days
Rest of the World: 10 – 25 Business Days

Please note that if you are waiting for your package to arrive, there is a 99.9% chance it will arrive within the delivery window. In any event we are here to help you be a satisfied customer. Just contact us.

Return Policy

We believe in a 100% customer satisfaction. Please email us with any concerns.

If you are send a return, please use the following address:

Jan and Joy
RMA#  XXXXXXXX
8014 Cumming Highway
Suite 403-103
Canton, Georgia 30115
United States

You can email us anytime at support@janandjoy.com or call us at (800) 947-8660. If you call outside of normal business hours for the Eastern time zone of the United States, you can leave a voice mail message. Be sure to include information about your order and contact information so we can call you back. We will attempt to call you back before close of business on the next business day.